Feedback details
Project feedback
My experience with this project was not positive. I met with Sheb to understand the scope, and he asked me to lead, saying I had enough knowledge. I worked alone, which limited collaboration but was manageable.
From the start, I clarified that there were two target populations: attendees and program organizers. He chose attendees and asked me to focus on sign-up, finding matches, and connecting with matches. I developed a usability test plan, conducted six interviews, and uncovered key insights, some issues were addressed immediately, like removing the confusing QR code.
Midway, while I was coding the data, he pushed me to shift focus to event organizers, which required a new usability test, five more interviews, and additional analysis far beyond the 60-hour project scope. With Riipen’s support, I maintained my boundaries, despite his increasing pressure and poor treatment. He also demanded to see how I coded data, though I had already shared this with Ribbon, and it wasn’t part of my deliverables.
At the end, I submitted a detailed usability test plan, a comprehensive report, and a PowerPoint presentation. When I called to offer a walkthrough, he hung up the phone on me, which was unacceptable.
Overall, this was a difficult experience, but I’m grateful to Riipen for their guidance, and I learned valuable lessons about setting boundaries and handling challenging situations.
- Author
-
Learner
- Experience
- Level UP: February 2025
- Project
- User Experience Testing for LetsPopIn.com
- Created At
- April 10, 2025