Tasked with implementing US based asset recovery system into the Canadian asset recovery market and modifying existing systems for greater efficiency and compatibility for a company that manages asset recovery for leading Canadian financial institutions
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Developed internal full-stack RESTful API information system for management and automation of legal documents and files using the MERN software stack and GCP platform
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Iteratively contributed to development of software by continually meeting with stakeholders, gathering requirements and transforming them into effective business solutions
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Reduced and led implementation project timelines by 4 weeks through efficient project planning, resource allocation, and proactive issue resolution
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Collaborated with the Canadian business and US based team to understand their unique technical requirements and business processes, implementing them into their operational workflow
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Customized software solutions to meet business needs, ensuring seamless integration with existing systems and users
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Conducted on-site and remote training sessions for stakeholders, ensuring comprehensive understanding and adoption of software and proper setup on hardware
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Provided ongoing technical support to end users, troubleshooting issues, and optimizing software performance.
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Documented client specific configurations and project progress, maintaining comprehensive technical documentation and project records.
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Continuously updated knowledge of asset recovery industry trends and emerging technologies by attending live industry events and conversing with industry professionals to provide innovative solutions.

Provided excellent service and advice to personal, commercial, and small business clients, offering solutions and product knowledge to save time, money, and expand their TD product usage
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Increased money in and money out product results adding to branch sales meeting or exceeding goals and quotas, reaching 867% of quarterly sales goal in Q2 2023
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Achieved high level of customer satisfaction and connection evidenced by consistently high customer survey and feedback scores (LEI)
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Prevented fraud and illegal actively by proactively reviewing accounts and escalating concerns when required by policy
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Safeguarded customer, business, and TD property and information by utilizing most up to date cyber security practices and tools
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Completed training goals and milestones with high ranking and achievement within desired time frames
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Solved technical issues pertaining to online banking, TD mobile app, and TD software suite
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Utilized Microsoft office suite and TD banking software on a regular basis
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Committed to continued learning to further my product and financial knowledge to better assist clients and colleagues alike

Offered services to clients for the purchasing, leasing, and financing or new and used vehicles, coordinating with various departments
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Managed online portfolio of over 500 vehicles and products
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Prospected past, present, and potential future customers regarding vehicle offers and promotions
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Maximized client satisfaction when preparing new vehicles for delivery
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Expanded company product and software knowledge in downtime to be well versed and prepared to meet client needs
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Up sold products to clients, having identified client needs and wants, ensuring appropriate matches
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Developed and formed amiable client-business relationships and tracked interactions using CRM software

https://nicolasvicente.ca/work