Harleen Toki
Harleen Toki
Learner - She / Her
(1)
32
Bio

I am a highly analytical and detail-oriented professional with a strong foundation in project management, process optimization, and data analysis. With hands-on experience across the pharmaceutical, manufacturing, and retail industries, I specialize in streamlining operations, improving quality assurance processes, and leveraging data-driven insights to enhance decision-making.

My experience includes roles at GlaxoSmithKline, ThermoFisher Scientific, and Apotex Pharmachem, where I worked on process efficiency analyses, managed compliance documentation, and led quality assurance initiatives. I have a strong command of statistical tools like Minitab and Mathcad for data analysis, as well as enterprise software like SAP, Trackwise, and Confluence for workflow management. My technical skills extend to Python, SQL, and JavaScript, which I use to automate data processing and improve operational efficiency.

Beyond my technical expertise, I have developed strong customer-facing skills from my roles in sales at Guess Factory Inc. and Citizen Company Store, where I consistently delivered top sales performance and built strong client relationships. I also worked as an AI Chatbot Trainer, ensuring language accuracy and optimizing chatbot responses, which helped me blend my technical knowledge with user experience considerations.

Currently pursuing my Bachelor of Science in Honors Chemistry at the University of Waterloo, I have built a multidisciplinary skill set that spans project coordination, process engineering, product lifecycle management, and data visualization. I am also a Certified Associate in Project Management (CAPM), reinforcing my ability to lead projects efficiently and drive impactful results.

I am passionate about improving business operations, optimizing processes, and using data to inform strategic decision-making. I am actively seeking opportunities in project management, data analysis, process engineering, or product management, where I can apply my skills to drive meaningful improvements and create measurable impact.

Portals
Categories
Data visualization Data analysis Project management Leadership Scientific research

Skills

Business to business 2 Business-to-consumer 2 Competitive analysis 2 Marketing channel 2 Marketing strategies 2 Market research 2 Market trend 2 Product analysis 2 Strategic planning 2 Target audience 2

Socials

Achievements

Latest feedback

Recent projects

Work experience

Junior Scheduling and Examinations Assistant
University of Waterloo
Waterloo, Ontario, Canada
September 2023 - April 2024

β€’ Transferred classroom characteristics gathered from in person/online database assessments into online application.
β€’ Booked academic room requests into Registrar-managed classrooms
β€’ Supported timetabling and final exam schedule creation via online coding verification to ensure accuracy of schedule.
β€’ Replaced and updated classroom emergency safety posters and room layouts from plant operations. Logged and tracked
these characteristics into online application.

Quality Assurance Associate
GlaxoSmithKline Inc.
Mississauga, Ontario, Canada
May 2023 - August 2023

β€’ Reviewed 20+ Executed Batch Product records for compliance with company SOPs, updated and reviewed Deviation
Standard Operating Procedures (SOP) and Process Batch records.
β€’ Assisted with trending reports, tracking performance for Quality Assurance (QA) team for Global Quality Council meetings.
β€’ Updated and reviewed Consolidated Tables for Domestic Health Canada Drug Establishment Licenses (DEL) to assure
adherence with Health Canada guidelines.
β€’ Prepared and organized documentation for company audit to ensure adherence to industry regulations and standards.
Participated in audit meetings and improved audit preparation processes and procedures with suggestions for better
documentation presentation.
β€’ Liaised with manufacturing sites to request quality documents, review materials and coordinating batch corrections.
β€’ Supported quality improvement projects, collected, and analyzed temperature excursion data from UPS Warehouses to
monitor storage conditions of various products. Advocated for process improvements to minimize product losses in the
warehouse by addressing unnecessary excursions that triggered quality department reviews.
β€’ Archived Documentation as per retention policies

Process Engineering Associate
ThermoFisher Scientific
Mississauga, Ontario, Canada
September 2022 - December 2022

β€’ Monitored, tracked and troubleshooted manufacturing processes related to process efficiency, product quality,
throughput, & yield at pharmaceutical CDMO (Contract Drug Manufacturing Organization)
β€’ Assisted process investigations through data compilation and statistical analysis to determine root cause to atypical events
by identifying trends and presenting data to Senior Engineers such as Tablet Metal Rejects project.
β€’ Created KPI presentations, presented analysis results, prepared trend and risk analysis reports (Annual Product Reviews).
β€’ Contributed to process improvement projects as well as preparing and data checking technical reports by collecting and
analyzing data from Process Batch records, Lab Report Books, Formulation records and Bills of Materials.
β€’ Took initiative in change management activities such as initiating change controls using Global Quality Trackwise and
SAP enterprise software to source information and navigate business operations.
β€’ On floor liaison with Manufacturing Team for Process Engineering Support for Processing, Granulation, Compression,
Dispensing, Packaging, Production, Quality and site Engineering team.
β€’ Completed process executions such as hand changes, revising Manufacturing Batch Records through Trackwise, liaising
with onsite visiting clients, implementation of new technology in processing and overseeing process improvement projects.

Quality Assurance Documentation and Systems
Apotex Pharmachem
Brantford, Ontario, Canada
January 2022 - April 2022

β€’ Acted as lead for ensuring documentation readiness for LIMS related documentation/data by investigating onsite Logbooks.
β€’ Created project plan with defined milestones and timelines to complete β€œReview of QA/QC Logbooks Project.”
β€’ 0 overdue Compliance Wire SOP, EHS trainings, ensured compliance of cGMP, GDP and SOPs
β€’ Reviewed 1500+ Logbooks for condition, issue date, active/inactive status. Revised and updated company documentation for
comments/recommendations for next phase of project.
β€’ Archived 40+ Iron Mountain boxes of inactive Logbooks